- Check whether the mail is tagged as {Spam?} in the subject line.
- If so it means that the action chosen for your domain for spam mails is "Deliver" and so the mails are tagged as {Spam ?} in the subject line and delivered to the end user.
- If such a tagged mail is indeed a spam mail,you may ignore that mail.
- In case a spam tagged mail is actually not a spam mail, then just forward the mail to nospam@spamtrap.netcore.co.in. The ECM system will learn from the feedback or alternatively you can add the sender's email_id or domain to your whitelist through the ECM panel. With this, the mails from the particular email_id/domain will never be marked as spam.
- In case a spam mail is not tagged as spam then just forward the mail to spam@spamtrap.netcore.co.in or alternatively just add the sender's email_id or domain to your blacklist through the ECM panel. With this, all the mails from that particular email id or domain will always be considered as spam.
Note: If you are newly migrated to netCORE , you will find "Deliver" is the default action set for the new setup.As considering the fact that organisation mails should not get delayed in any case, we keep it as DELIVER. Once you are familiar to the netCORE ECM's functionality, you can change it to "STORE".
How to set STORE ?
Keeping the action as STORE, will stop all the probable spam mails on the ECM Cloud server however there are chances that your genuine emails may get detected as probable spam too. But keeping STORE action and by whitelisting the known senders you can minimize the spam coming to your mailbox.
To Blacklist email id / Domain
To White-list email id / domain
To Release the quarantined email from ECM (email which is detected as spam )
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