Message Trace

Please check the email delivery status on the Office365 admin panel. Follow below given steps to confirm the email send / receive.

Let us know in case there is any bounce / reject of the emails seen in logs.

1. Open office.portal.com in your favorite web browser.
2. Log in with the global administrator account.
3. Go to admin center.
4. Expand Admin centers and then click Exchange.

5. In Exchange admin center dashboard, click ‘message trace’ under mail flow.

6. Choose an interval during which you want to search the email messages from ‘’Date range drop down’. For this case, choose ‘Past 24 hours’  
7. Select the status of messages you are searching for. For this case, choose ALL from ‘Delivery status’ drop down so the search will return ALL messages.
8. You can further narrow down the search by adding sender and recipient email addresses.
9. Click search

10. The search will return the list of ALL email messages from last 24 hours.

11. Double-click on the individual message to get it’s more detail including the status report.