Please run the Outlook Diagnostics Tool on affected user machine and share us the Output Results for further feedback

The Microsoft Support and Recovery Assistant (SaRA) uses advanced diagnostics to report known problems and details about your Microsoft Outlook configuration.
To download the Microsoft Support and Recovery Assistant follow these steps: https://outlookdiagnostics.azureedge.net/sarasetup/SetupProd.exe
   

  1. Click the button below to download the Microsoft Support and Recovery Assistant.

                            


  3. Follow the steps below to download the Microsoft Support and Recovery Assistant according to your browser.

                     

               Tip: The tool may take a few minutes to download and install.


               
                 
    At the bottom of the browser window, select Run to launch the SetupProd.exe.

                  
                 
    In the lower-lower left corner right-click SetupProd.exe > Open.

      
                 
    In the pop-up window, select Save File.                 
    Next, from the upper-right of the FireFox browser window, select the downloads arrow and then select SetupProd.exe.    


                 
  4. Read the Microsoft Services Agreement, and then click I agree.
  5. Choose the app you are having problems with and click Next.
  6. Choose the problem you're having from the list and click Next.
  7. Follow the directions the Microsoft Support and Recovery Assistant provides.





The Microsoft Support and Recovery Assistant for Office 365 (or SaRA for short) allows you to fix problems with Outlook and other Office 365 products.

Support and Recovery Assistant works by running tests to figure out what’s wrong. It can fix many problems for you, or it can tell you how to fix them yourself.


Examples of problems with Outlook SaRA can help with;

  • Outlook won’t start.
  • Outlook keeps hanging or freezing.
  • Can’t send or receive emails.
  • Outlook keeps asking for my password.
  • Issues with accessing Shared mailboxes or sending emails from it.
  • Outlook keeps saying “Trying to connect…” or “Disconnected”
  • Issues with your Calendar, Shared Calendars, Delegate Permissions, booking Conference Rooms, etc…

Other applications and services that are supported are;

  • Office Setup
  • Outlook for Mac
  • Email on mobile devices
  • Outlook on the Web
  • Exchange Online
  • Dynamics 365
  • OneDrive for Business